Refund policy

All sales are final due to the custom nature of your order. We don't accept returns or exchanges.

Upon receiving your order, please inspect it carefully. If you discover any defects, or if you receive the wrong item, please contact us promptly. We will evaluate the issue and take appropriate measures to make it right. Please note that we can only address issues within 3 calendar days of your package being delivered. Failure to contact us within this timeframe may hinder our ability to resolve the issue.

DISCLAIMER

• Heat Press Design Co. is not held responsible for any transfers that are pressed incorrectly.
• Images with a resolution below 300 DPI may result in a noticeable loss of clarity, detail, and overall print quality. It is the responsibility of the customer to provide high-resolution CMKY images that are suitable for printing, and Heat Press Design Co. shall not be held accountable for any dissatisfaction or issues arising from the use of low-resolution images.
• Heat Press Design Co. reserves the sole discretion to accept or reject images submitted for printing. We maintain stringent quality and content standards to ensure a positive and respectful experience for all our customers. Therefore, any images that are deemed to contain explicit, indecent, or offensive content in nature, including nudity or crudeness, will not be accepted for printing. We appreciate your understanding as we strive to maintain a high level of quality and professionalism in our services.